Donation Items Missing

Hey Guys,

I`ve donated 15 € but didnt get anything in my Ingame Mail. Donation was done 5h ago. Could you check please.
Donated for Ingame Name Sidana.

Tanks

I will give your reward, please post a ticket or whisper any gm ingame.
Thanks for supporting the server, we are working on improving it.

for some reasons i waited 2 days nothing happened i bought 2 of anything character name Zerstoren i payed 15 euros for it and if i never get it its just plain theft javascript:emoticonp('')

i took account from somebody that donated and didnt wanna play anymore because of school...and he donated before leave
i speaked to a gm in game but they told me they cant help me with that
i thought that the mail comes later but it didnt come anymore...
name in game Drogata and Darkdanger
pls help me